How do I return an item?
If you want to return your order or a part of your order because you have changed your mind then please use the cancellation policy: You can do so within 30 days after your package is with you has arrived, cancel your purchase contract . A exchange is not possible.
Important: Opened products cannot be returned.
- Send your order back to:
You will receive a refund of the corresponding amount for the returned goods. The credit will be posted within 14 days as soon as your return has arrived at our warehouse. Chargebacks are only possible to the account from which the payment was made when placing the order. If you paid by credit card, you can see the credit on your next monthly credit card statement. The direct costs of the return must be borne by you.
If you received a faulty delivery from us, we will of course cover the return costs and you will receive a return label from us. In this case, please contact our BODYGYM customer service, stating the order number and the reason for the complaint.